PRIVACY POLICY

1. Who We Are

Tikatuly LLC ("Tikatuly," "we," "us," or "our") is a limited liability company providing professional audio/visual production and livestreaming services to non-profit organizations and mission-driven clients nationwide. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our services and website.

If you have questions about this Policy, please contact us using the details in Section 9.

2. Information We Collect

We collect personal information in the ordinary course of providing services and operating our website. This includes:

• Contact information — name, email address, phone number, and organization name provided when you submit an inquiry or enter a service agreement.
• Event details — venue address, event date, schedule, and other logistical information necessary to plan and deliver our services.
• Billing information — mailing address and payment details required to process invoices. We do not store full credit card numbers; payments are processed through secure third-party processors.
• Communications — the content of emails, messages, or other correspondence you send us.
• Website usage data — basic analytics such as pages visited, browser type, and general location, collected automatically when you visit our website.

We do not knowingly collect personal information from children under 13.

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

• Responding to inquiries and providing quotes or proposals.
• Planning, coordinating, and delivering contracted A/V and livestream services.
• Processing payments and maintaining financial records.
• Communicating with you about your project, including schedule changes or logistical updates.
• Improving our website and services based on aggregate usage patterns.
• Complying with applicable legal obligations.

We do not use your personal information for automated decision-making or profiling, and we do not send unsolicited marketing communications.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who assist us in operating our business (e.g., payment processors, accounting software, email platforms) under confidentiality obligations.
• Legal requirements — when disclosure is required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of business assets, with appropriate confidentiality protections.

Any third parties with whom we share data are required to handle it in accordance with applicable privacy laws and only for the specific purpose disclosed.

5. Photography, Video & Event Content

During events we produce, our team may capture photographs and video footage for the purposes of delivering contracted services and for portfolio or marketing use (e.g., our website and social media). If you or your organization wish to restrict such use, please notify us in writing before the event date and we will accommodate reasonable requests.

Tikatuly is not responsible for the privacy practices of third-party livestreaming platforms (such as YouTube or Facebook Live) used to broadcast your event. We encourage you to review those platforms' privacy policies directly.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining business records and complying with legal obligations. In general:

• Client contact and project records are retained for a minimum of 5 years following project completion.
• Financial and billing records are retained for 7 years in accordance with standard accounting practices.
• Inquiries that do not result in a project are retained for up to 12 months.

You may request deletion of your personal information at any time, subject to our legal retention obligations.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted email communications, secure payment processing, and limited access to client records.

No data transmission or storage system is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. To exercise any of these rights, please contact us in writing. We will respond to verified requests within 30 days.

We do not discriminate against anyone for exercising their privacy rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be communicated via email to active clients or posted prominently on our website. We encourage you to review this Policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out:

Tikatuly LLC
Email: info@tikatuly.com
Or via our contact form.

This Privacy Policy applies to information collected by Tikatuly LLC through our website and in connection with our services. It does not apply to third-party websites or platforms linked from our site.